Frequently Asked Questions - MFA while Traveling
You can authenticate by generating a passcode using the Duo Mobile App. This authentication method does not require Internet or cellular access and can be used when your device is in airplane mode. The Duo Mobile App stores multiple passcodes and will automatically refresh when your smartphone connects to a WiFi network.
To generate a passcode open the Duo Mobile App, then click the Key icon to the right of the Yale University entry. Enter the six-digit code to authenticate.
Please email email@example.com and we can loan you a hardware token. This is small USB drive sized device that generates passcodes indefinitely without a connection to the Internet.
In the event that you unexpectedly find yourself without your Duo enabled device and without any way of getting into MFA services at Yale, you can contact firstname.lastname@example.org and we can assist you remotely by generating temporary passcodes for you and/or registering a new phone or device. After business hours you can also contact the Yale ITS help desk (24 hours/day) for assistance with MFA by calling (203)432-9000.
Instructions on how to register a new phone with the same phone number are available at http://law.yale.edu/mfa.
Review your setup
Go to http://access.yale.edu > login with your NetID and password > select My Settings & Devices (left column, before you choose an authentication method)
Go to http://access.yale.edu > select Add a new device > follow the prompts to add a tablet, landline or secondary mobile phone.