Unlawful Arbitration Practices

SFALP students worked on San Francisco’s case against the National Arbitration Foundation (NAF), a company that resolves claims against consumers who are reportedly delinquent in payments to banks, credit card companies, and retailers. The lawsuit claimed that NAF arbitrators were unfairly biased against consumers, deciding in favor of creditors 99.8% of the time, often without sufficient justification. The City secured a major settlement with the company in 2011. Under the terms of the settlement, NAF agreed to pay San Francisco $1 million, to cease arbitrating debt collection cases in California forever, and to stop arbitrating employment disputes for three years.

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Students Work on California Lawsuit That Shows ‘The Dark Side of Arbitration’

Herrera Hails Pre-Trial Ruling in Consumer Protection Case Against Credit Card Arbitrator 

Herrera secures two major settlements, rebates of loan fees for consumers